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Engagement and Supporter Care Associate - USA

WaterAid America is looking for an Engagement and Supporter Care Associate to play a vital role in our mission to make clean water, decent toilets and good hygiene normal for everyone, everywhere by 2030.

21 Dec 2017
  • Deadline : 21 Dec 2017
  • Salary : Competitive

It’s hard to believe that today 844 million people do not have clean water and 2.3 billion do not have a decent toilet – around one in three of the world’s population. Every two minutes a child under five dies from diarrheal diseases caused by poor water and sanitation.

WaterAid America is looking for an Engagement and Supporter Care Associate to play a vital role in our mission to make clean water, decent toilets and good hygiene normal for everyone, everywhere by 2030.

Working within the Marketing and Engagement Team, your main responsibilities include:

  • Maintaining accurate and complete records of all donor interactions in Raiser’s Edge;
  • Developing and maintaining Supporter Care Procedures (Phones 101, Donation Processing, Managing Donor Details/Giving), identify opportunities to streamline and enhance processes and procedures that will improve donor stewardship;
  • Managing the donor acknowledgement process for the Individual Giving portfolio.

To be successful, you’ll need to:

  • Have a bachelor’s degree or equivalent work experience, preferably in a non-profit;
  • Be committed to delivering outstanding customer service;
  • Have exceptionally organized and possess superior communication skills, exceptional and professional manner, comfortable working with diverse populations;
  • Be fully committed to WaterAid’s vision, mission and values and a way of working that demonstrates this, with the ability to communicate this enthusiasm to others.

Please download the full job description here>

We started because no NGO like us existed. We’ll end when no organisation like us is needed. In the meantime, we’re making great progress – since 1981, we have reached 25 million people with clean water and, since 2004, 24 million people with sanitation.

We’re looking for people who share a commitment to our vision. We’re looking for people with an appreciation and respect for different people and ideas, and the energy and expertise to help tackle the most important challenges. In return, you can expect to get inspiration from the change you help make happen, a sense of belonging and the feeling of being part of a global community. You will also experience stimulation and fulfilment, the chance to grow, and space to be yourself at your best. This is our pledge to you.

If you are interested in the position and have the right skills and attributes, please email your CV/resume and a cover letter to [email protected] with "Engagement and Supporter Care Associate" in the subject line. In your cover letter, please tell us why you are a perfect fit for this role and indicate your salary requirements Please note: to apply for this role you must be able to demonstrate your eligibility to work in the USA.

WaterAid is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly encourage applications from women who are underrepresented at this level in the organisation. Only candidates shortlisted for interviewing will be contacted within two weeks of the closing date for applications.

No recruitment agencies please.