WaterAid will be at the Congress of the African Water Association in Nairobi, Kenya on 22-24 February. We are presenting two sessions around water and sanitation on Wednesday 24. Water session At 10am we will discuss how urban water utilities can reach the poorest residents by having dedicated “low income customer support units” – a method pioneered by some utilities to make sure poor people do not pay more for their water supply than do others. The session will be an opportunity to share lessons from practice in different countries and the conditions necessary to set up such units. Aditi Chandak, Learning and Knowledge Advisor at WaterAid UK, will present our research into low income customer support units, and Rose Kaggwa, Director Business and Scientific Services at Uganda’s National Water and Sewerage Corporation, will present their specific experience in this area. We will also invite a panel to discuss experiences around the world and explore opportunities for peer-to-peer partnerships between interested utilities. Our research includes a handbook of case studies on successful low income service units in urban utilities, in Bangladesh, Kenya, Malawi, Uganda and Zambia. Women collecting water from a kiosk in Lilongwe, Malawi. Sanitation session At 2.30pm we will present experiences of decentralised wastewater management systems, which are a key method by which to serve peri-urban areas where sewers do not extend, and informal settlements where residents tend to use pit toilets. Such systems are also useful ways to support small entrepreneurs who empty pits and to reuse treated sludge as a valuable resource. Georges Mikhael, Head of Sanitation at WSUP, will present WSUP's experience from Zambia, and our colleagues Dr Abdullah al-Muyeed, WASH Technical Advisor at WaterAid Bangladesh, and Clare Haule, Urban Programme Officer at WaterAid Tanzania, will present their work to promote such solutions in Khulna and Dar es Salaam respectively.