Our approachWe help governments, utilities and other service providers to develop meaningful indicators and monitor processes. Often multiple monitoring initiatives are underway within a country, with different actors bringing different tools and approaches. We support alignment behind a common approach that governments agree on. We support governments to address gaps and challenges in monitoring processes, particularly in relation to data updating mechanisms and the use of data for planning, service management and policy. We work with sector stakeholders to strengthen and improve both the technical and policy elements of existing monitoring systems and information flows encouraging governments to institutionalise and take clear ownership of monitoring processes. Our approach involves: Support to develop meaningful monitoring indicators. Support to data collection processes. Support to data updating processes. Monitoring of services incurs a cost, and district local governments often don’t have money available to finance expensive data collection exercises. Consequently, information about services may not be regularly updated. There are different ways that service data can be updated. Some methods involve: - Enumerators or local officials who visit communities with paper forms. - Enumerators or local officials who visit communities with mobile phones. - Extension workers or local leaders who are based in communities. They provide information using paper forms or over the phone. - Users themselves (crowd sourcing) using a reporting system. - Sensors attached to pumps. Each method involves different costs and management complexity. We work with local and national governments to select viable data updating mechanisms that can be sustained with available resources. Support to data analysis using existing tools and addressing gaps, for example using the Water Point Mapper. Support to reporting processes such as Joint Sector Reviews. Support with using data to inform planning and policy making at national and district levels. We are technology agnostic and help identify what is needed for successful and sustainable maintenance of data collection in each context. How WaterAid supports country-led WASH monitoring and accountability. Water point mapping Through water point and sanitation mapping, service providers, regulators and policy makers can access the evidence they need for decision making and planning. Mapping also helps hold service providers to account for their performance. WaterAid has supported water point and sanitation mapping for more than 15 years in collaboration with national and district governments, ensuring the process is institutionalised and maintained to help make services more sustainable and accessible. Read about examples from Malawi and Tanzania, Pakistan and West Africa. Our Water Point Mapper and Mapper Lite are free, Excel-based, offline tools that make it easy to map water and sanitation facilities, overlaid with population information, at district and sub-district levels. This makes data analysis possible without the need for complex, costly GIS software, allowing use at the local level where advanced tools are not accessible. To enable further real-time mapping of water and sanitation services, we have worked with mWater to integrate features of the Water Point Mapper into the advanced data collection and analysis tool mWater.