Every day, our supporters pull out all the stops to help us change lives around the world through access to clean water and toilets.

We couldn't do the work we do without you, which is why we value your trust so highly. It's also why, when you make the decision to support us, we make this promise to you:

  1. We will use your donations in the best way possible. For every £1 given, 76p is spent on transforming lives with clean water, toilets and hygiene, and 24p is spent on fundraising.
  2. We will respect your privacy. We will never share your details with any other organisation or charity for their use.
  3. We will let you choose how often we contact you. Just call our Supporter Care Team on 020 7793 4594.
  4. We will use your support to help deliver lasting solutions, not short-term fixes.
  5. We will share stories of the people you help.
  6. Together, we won’t stop until everyone everywhere has taps and toilets.

Respecting your rights

We are committed to respecting your rights and building a relationship of trust with the public, and are supporting proposals to improve regulation when it comes to asking for donations.

These include rewriting the code of conduct all charities operate under and the setting up of a new independent watchdog, to create greater transparency whenever you decide to give.

To ensure these proposals come into force as quickly as possible, we'll be working closely with the Institute of Fundraising, providing any support they need to bring about change.

We are a member of the Fundraising Standards Board and are committed to the highest standards in fundraising practice. We aim to adhere to their Fundraising Promise and to the Institute of Fundraising's Code of Fundraising.

Transforming lives around the world

When a community gets access to clean water and toilets, everything changes. Meet some of the people whose lives you’ve helped transform.

Perlette, a former student at Tsimahavaobe School

Perlette, Madagascar

“With clean running water, studying was easier. Things would not be the same for me now if we didn’t have water, toilets and a shower.”

Village elder Gamsanre, 62, pictured with his bean crop in a market garden in Basbedo, Burkina Faso.

Gamsanre, Burkina Faso

"We constructed the sand dam and now we have enough water. When I see the fields planted with crops I feel we're fighting hunger."

Kalyani, Nepal

“The first time I saw water running from the tap, I was very happy. I felt the worst part of our life was over and our happy days are beginning.”