Reaching the urban poor: supporting utilities to engage communities in service extension

Reaching the urban poor:Supporting utilities to engage communities in service extensionProviding a good water supply service to all the residents of urban slums at an affordable tariff is a major challenge for many water utilities. The World Bank Institute (WBI) course Designing and implementing successful utility reform in water supply and sanitation addresses the core issues that confront the management of utilities. These can be grouped into three challenges: strengthening financial and management viability, improving production efficiency, and establishing a strategy for market expansion and equitable distribution of services.