Yes. When you donate on the WaterAid website, you’ll see ‘https’ in the address bar. This means the pages are hosted on an application which protects data securely. When you visit the page asking for your card details, the ‘https’ padlock symbol will appear in the address bar to indicate your information is secure. We also adhere to strict data protection protocols when processing your data.
To change your bank details, increase your donation amount or cancel a Direct Debit, please call our Supporter Hotline on 1300 858 022.
We couldn't do the work we do without you. That’s why we value your trust so highly and why we’re committed to the highest standards in fundraising practice. We’re a member of the Australian Charities and Not-for-profit Commission (ACNC) and the Public Fundraising Regulatory Association (PFRA). We have a demonstrated commitment to the Fundraising Institute of Australia’s Principles and Standards of Fundraising Practice. We’ve also made our own fundraising promise to you, which you can read here. >
WaterAid Australia places accountability at the forefront of our work and upholds the highest standards of practice. We are an active member of the Australian Council for International Development (ACFID) making us a signatory to their Code of Conduct, which prescribes to the highest standards of development practice.
WaterAid Australia is fully accredited by the Australian Government’s Department of Foreign Affairs and Trade. This status represents the Australian Government’s confidence in our organisational effectiveness, governance and development programs.
We adhere to the ASX Corporate Governance Principles and Recommendations and ISO31000 Risk Management Practice, and we undergo both internal audits by WaterAid International and an annual financial external audit.
WaterAid is committed to safeguarding your privacy and keeping your personal information secure.
