Established in 1999, WaterAid Malawi's country office is based in Lilongwe. The team have also been present in Balaka, Chikwawa, Dedza, Karonga, Kasungu, Mzimba, Nkhotakota, Rumphi, Machinga and Salima districts, Lilongwe City and the small towns of Mponela, and Kasungu.
The current strategy (2016-2021) is predominantly focused on three rural districts of Kasungu, Nkhotakota and Machinga; two small towns of Mponela and Kasungu Municipality and Lilongwe City.