Yes. When you donate on the WaterAid website, you’ll see ‘https’ in the address bar. This means the pages are hosted on an application which protects data securely. When you visit the page asking for your card details, the ‘https’ padlock symbol will appear in the address bar to indicate your information is secure. We also adhere to strict data protection protocols when processing your data.
To change your bank details, increase your donation amount or cancel a Direct Debit, please call our Supporter Care team on 020 7793 4594. Or you can fill out this form online. They’re available Monday to Friday, from 9am to 5.30pm. Please don’t send us your bank details by email.
The easiest way is via this online donate form.
You can also call our Supporter Care team on 020 7793 4594 or send us a cheque by downloading one of these forms for:
We couldn't do the work we do without you. That’s why we value your trust so highly and why we’re committed to the highest standards in fundraising practice. We’re a member of the Fundraising Regulator and adhere to their Code of Fundraising Practice. We’ve also made our own fundraising promise to you, which you can read here. >
We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it. We ensure that there are appropriate technical controls in place to protect your personal details. For example, we use encryption technology on our websites and carry out regular security reviews on our network.