Northumbrian Water | WaterAid UK

Yes. When you donate on the WaterAid website, you’ll see ‘https’ in the address bar. This means the pages are hosted on an application which protects data securely. When you visit the page asking for your card details, the ‘https’ padlock symbol will appear in the address bar to indicate your information is secure.

We also adhere to strict data protection protocols when processing your data. We also place great importance on the security of your personal information and will always try to take appropriate precautions to protect it. We ensure that there are appropriate technical controls in place to protect your personal details. For example, we use encryption technology on our websites and carry out regular security reviews on our network.

For full details, see our Privacy Policy.

If you'd like to increase the amount of your direct debit, please fill out this form online.

If you need to change your bank details or cancel your direct debit, please call our Supporter Care team on 020 7793 4594. They’re available Monday to Friday, from 9am to 5.30pm. Do not send us your bank details by email.

This online form is the easiest way to donate to us, but if you would prefer to use a different method, you can donate via cheque or bank transfer.

Please call our Supporter Care team on 020 7793 4594 to make a bank transfer.

Please download the appropriate form from below to send in with a cheque.

We’re always really keen to give our supporters the choice on how we communicate with them. During the online donation process you’ll be given options on how you hear from us. If ever you’d like to change these at a later date, please do contact us.

We’re a member of the Fundraising Regulator and adhere to their Code of Fundraising Practice. We’ve also made our own fundraising promise to you, which you can read here. >

Our address finder recognises addresses in all major countries, so instead of typing your postcode please start typing the first line of your address. As you continue to type the options will narrow down and your address will appear.

Although direct debits can only be set up from UK bank accounts, we can accept one-off donations from outside of the UK. The bank will convert your donation to pound sterling using their exchange rate.

Our address finder recognises addresses in all major countries, so instead of typing your postcode please start typing the first line of your address. As you type the options will narrow down and your address will appear.

Our online donation form is optimised for all major internet browsers, so it may just be an issue with the internet connection. Please do try again later, or try using a different device.

If the problem still persists, please call us on 020 7793 4594 - we will happily assist and can take your donation over the phone.

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Northumbrian Water is working with WaterAid to help bring clean water and decent toilets to over 70,000 people in Madagascar.

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