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Are my donations secure?

Yes. When you donate on the WaterAid website, you’ll see ‘https’ in the address bar. This means the pages are hosted on an application which protects data securely. When you visit the page asking for your card details, the ‘https’ padlock symbol will appear in the address bar to indicate your information is secure.

We also adhere to strict data protection protocols when processing your data. We also place great importance on the security of your personal information and will always try to take appropriate precautions to protect it. We ensure that there are appropriate technical controls in place to protect your personal details. For example, we use encryption technology on our websites and carry out regular security reviews on our network.

For full details, see our Privacy Policy at www.wateraid.org/privacy.

How do I make changes to my direct debit?

If you'd like to increase the amount of your direct debit, please fill out this form online.

If you need to change your bank details or cancel your direct debit, please call our Supporter Care team on 020 7793 4594. They’re available Monday to Friday, from 9am to 5.30pm. Do not send us your bank details by email.

How else can I make a donation?

This online form is the easiest way to donate to us, but if you would prefer to use a different method, you can donate via cheque or bank transfer.

Please call our Supporter Care team on 020 7793 4594 to make a bank transfer.

Please download the appropriate form from below to send in with a cheque.

If I donate, will I hear from you?

We’re always really keen to give our supporters the choice on how we communicate with them. During the online donation process you’ll be given options on how you hear from us. If ever you’d like to change these at a later date, please do contact us.

We’re a member of the Fundraising Regulator and adhere to their Code of Fundraising Practice. We’ve also made our own fundraising promise to you, which you can read here. >

How do I complete my address on the donation form?

Our address finder recognises addresses in all major countries, so instead of typing your postcode please start typing the first line of your address. As you continue to type the options will narrow down and your address will appear.

I live outside the UK, can I still donate?

Although direct debits can only be set up from UK bank accounts, we can accept one-off donations from outside of the UK. The bank will convert your donation to pound sterling using their exchange rate.

Our address finder recognises addresses in all major countries, so instead of typing your postcode please start typing the first line of your address. As you type the options will narrow down and your address will appear.

I couldn't complete my donation, the form won't progress to the next stage?

Our online donation form is optimised for all major internet browsers, so it may just be an issue with the internet connection. Please do try again later, or try using a different device.

If the problem still persists, please call us on 020 7793 4594 - we will happily assist and can take your donation over the phone.

Your Zakat donation

Donate your Zakat (Zakah) through WaterAid today and help transform lives around the world with clean water and decent toilets.

Donate now
WaterAid/ Eliza Powell

“If you wash your hands and legs, and brush your teeth before you go to pray, it will make you stronger.” – Nalea

Nalea is the Imam in a rural village within the Lunga District in Mozambique. Before WaterAid brought clean water to his community, Nalea had no choice but to bath himself in dirty water before prayer.

Even though the water was dirty, Nalea washed himself to feel strong.

"Water in Islam is very important; before prayer, you must clean your porch, take a shower, brush your teeth, do everything."

Now that Nalea has access to clean water, he can do all of these things. He no longer has to think about when he'll next have clean water. And his wife and children can spend their time enjoying life rather than collecting water.

Nalea's life has been transformed - but we can't stop there.

Right now, some of the world’s poorest and most marginalised people don’t have clean water to drink, decent toilets or hygiene. Without these basics, they will not be able to overcome poverty.

Donate now

Expenditure - pence in pound graphic (2017/18)
From the 2017/18 annual report

Why regular donations matter

Regular gifts by direct debit give us a predictable income so we can commit to helping more people. Plus direct debits mean we pay less in processing fees than for credit card gifts.

Our fundraising promise to you

We’ll use your donations in the best way possible. For every £1 you give, 72p is spent enabling people to transform their lives with clean water, decent toilets and good hygiene, 1p is spent on governance and 27p is spent on fundraising*

*as of 17/18 WaterAid annual report.