WaterAid privacy policy

Last updated May 2016.

WaterAid Australia Limited ("WaterAid") ABN 99 7000 687 141 works across Africa, Asia and the Pacific Region to enable the world’s poorest people to gain access to safe water and sanitation. Together with improved hygiene, these basic human rights underpin health, education and livelihoods, forming the first essential step to overcoming poverty.

To accomplish this important work, WaterAid relies on the support of individuals like you. We value the contribution our supporters make to our work, and we are committed to managing your information responsibly. WaterAid adheres to the Australian Privacy Principles (https://www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles) and the ACFID Code of Conduct (https://acfid.asn.au/content/about-code). This policy explains WaterAid's key practices in handling your information.

Accessing your information and resolving your privacy issues

If at any time you would like to view or modify your information; if you have any questions, comments or concerns about our privacy practices; or if you would like to opt out of communications, please contact us:

  • by phone, on 1300 858 022;
  • by email, at [email protected]; or
  • by mail, attention to the Privacy Officer, Level 9, 176 Wellington Parade, East Melbourne VIC 3002, Australia.

All queries and complaints are dealt with in confidence, and you can expect to receive a response from us within 30 days. Where you have requested a change to your communications preferences, please allow 30 days for this to take effect.

What information do we collect and how?

WaterAid collects information that helps us engage with our supporters. Here are some examples of the kinds of information we commonly collect:

  • Names
  • Contact details
  • Date of birth
  • Payment information for donations
  • Your support for our work, for example, if you’ve signed a petition or participated in an event.
  • Correspondence you’ve had with WaterAid
  • Areas of our work you’ve expressed interest in
  • Communications preferences
  • Website activity

In most cases we collect this information from you directly, and it is up to you how much information you wish to provide (however we may not be able to fulfil a request, such as providing a donation receipt, without certain information). We collect information when you take an action with WaterAid, including when you:

  • Request information from us;
  • Make a donation or pledge;
  • Participate in an event;
  • Sign a petition.

In some instances we will engage service providers to conduct fundraising and awareness activities on our behalf. We also collect information from publicly available sources (such as updated mailing addresses from Australia Post).

Some information, such as website activity, is collected automatically, however this information remains anonymous. We use Google Analytics to monitor trends in website usage including time on site and the devices being used to access the site. WaterAid’s website also uses cookies so that we can tailor your online experience. You can control how cookies are used, including disabling them, through your chosen browser.

How do we use your information?

WaterAid collects personal information in order to engage supporters in our work. We will use your information to keep you informed of our work and how your support is making a difference, and to let you know of other opportunities to partner with us to help some of the world’s poorest people gain access to clean water and sanitation. Some of the ways in which we might use your information include:

  • Processing donations and providing receipts;
  • Communicating with you about how your donations are being used;
  • Providing information about how you can support us by making a donation, participating in an event or signing a petition;
  • Responding to any query you may contact us with.

We occasionally require service providers to assist in our activities (for example, for printing a large volume of letters to our supporters). In all instances where your information is provided to a third party we ensure that it is managed securely and used only for the purposes outlined above.

WaterAid will only use and disclose your information as set out in this Privacy Policy, and will not rent, swap, sell or otherwise share your personal details with other organisations.

How do we protect your information?

WaterAid is committed to safeguarding your privacy and keeping your personal information secure. Our employees are trained to keep personal and payment information confidential and safe, and all service providers are made to comply with our privacy standards. Response forms on our website are encrypted when personal and financial details are requested. We will take all reasonable steps to ensure that your personal information is accurate, complete and up to date.

Wherever possible, we keep all personal information in our supporter database. All related systems and processes are regularly reviewed and updated to maintain a high level of security. Any physical copy of your information is held securely, or destroyed if it is no longer needed.

Customer Direct Debit Request Agreement

Our Customer Direct Debit Request Agreement can be downloaded here.