WaterAid Privacy  Policy

At WaterAid we take your privacy very seriously and are committed to protecting your personal information online. This privacy policy explains how we, WaterAid and our affiliated trading company WaterAid Trading may collect and use the information you give us. If you have any queries about this statement please contact our Supporter Care team by emailing supportercare@wateraid.org.

1. Your consent

By providing us with your personal information including sensitive personal data such as information about your ethnicity, you consent to the collection and use of any information you provide in accordance with this privacy policy.

If you are under 16, always check with a parent or guardian before giving personal information to anyone online.

2. Your acceptance of this policy

If you do not agree to this policy, please do not give us your information and stop using this website.

3. How do we collect information?

We will obtain personal information from you in a number of ways, for example when you:

  • enquire about our activities, the Site, our services or us;
  • donate to us;
  • sign-up to receive updates on a campaign or our activities;
  • create or update a profile;
  • post content to the Site;
  • contact us through the Site or any other channel.

4. What information do we collect?

The personal information that we collect from you may include, but is not limited to, the following information about you:

  • name;
  • date of birth;
  • Email address;
  • address, postcode;
  • phone number;

5. How do we use this information?

5.1 We will use your personal information in a number of ways including for the following purposes:

  • help you participate in the Site;
  • provide you with any information you have requested;
  • provide or administer activities relating to WaterAid’s services or the services offered on the Site;
  • display your profile or content on the Site;
  • provide you with information, relating to WaterAid, the Site or information that we think might be of interest to you including information about our events and activities;
  • maintain our organisational records.

5.2 If you do not want us to send you updates on our events and activities, please contact WaterAid at 2nd Floor, 47-49 Durham Street, London SE11 5JD or by email at supportercare@wateraid.org and tell us that you don’t want to receive this information.

6. Our use of cookies

'Cookies' are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Essentially a cookie takes the form of a small text file deposited on your computer's hard drive.

We provide separate information about our use of cookies. You can read about how we use cookies here.

7. How do we protect personal information?

7.1 We place great importance on the security of your personal information and we always try to take appropriate precautions to protect it.

7.2 We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for as long as is necessary for the purposes for which it is used.

7.3 Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us online or otherwise and you must understand that you do so at your own risk.

8. Will we disclose the information we collect to outside parties?

We may need to disclose your information in some circumstances, for instance we may also disclose your information with one or more of our international WaterAid partners should you be located in their country of operation, so that they can manage your relationship and provide you with any necessary support. Any such data will be transferred in accordance with data protection legislation. At the date of publication of this privacy policy, this could include:

  • WaterAid Sweden
  • WaterAid America
  • WaterAid Australia
  • WaterAid Japan

9. Email

We cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by the public. We will not be liable to you or anyone else for any loss in connection with any email message sent by you to use or by us to you.

10. Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a fee) and to have any inaccuracies in your information corrected. To find out more about your entitlements under data protection legislation, please visit the Information Commissioner’s website at www.ico.gov.uk.

11. Changes

If your personal details change, please help us to keep your information up to date by notifying us at the email address at the beginning of this policy. We reserve the right to amend this privacy policy. If we do so, we will post notice of the change on our Site and you will be deemed to have accepted such changes. Please revisit this policy each time you consider giving personal information.

This privacy policy should be read in conjunction with the WaterAid website terms and conditions.