Contact us

Thanks for taking an interest in our work.

We are responding to the COVID-19 pandemic and are continuing to do our part to help flatten the curve in our community and abroad. All staff in Canada are working from home and therefore we are doing our best to respond to all inquiries within 72 hours.

If you need to speak with us regarding your donation, please contact [email protected] directly.

Please enter your inquiry and we'll get back to you as soon as we can. Or check our  – you may find the information you're interested in there.


Postal code

If you would like to find out more or wish to stop receiving communications from WaterAid about the difference your support makes, please contact our Donor and Data Services Coordinator and they will be happy to help.

WaterAid will use your data to communicate with you in the ways you have agreed to, and in accordance with our Privacy Policy. We may use your data for administrative purposes. We may also analyse your data and obtain further data about you and your preferences from publicly available and other sources, and may use third parties to carry this out on our behalf. This provides background information about you which helps us to make our communications more appropriate and relevant to your interests. You can opt out of all communications or the ways in which we process your data at any time by contacting calling us at 1.800.370.5658 or at [email protected]. For full details, see our Privacy Policy.

Want to call us?

Office hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. EST. 

If you would like to donate by mail, please send us a cheque or money order along with this donation form. Please make your cheque or money order out to WaterAid Canada.

Tel: +1 (613) 230.5182
Toll-free: 1.800.370.5658

Email: [email protected]


Where to find us

WaterAid Canada
321 Chapel Street
Ottawa, Ontario
K1N 7Z2

WaterAid Canada acknowledges that our office is located on the traditional, unceded territories of the Algonquin Anishnaabeg People. 

Our promise to you

We couldn't do the work we do without you, which is why we value your trust so highly.

See the promise we make to all our supporters >

Accountability & Transparency

In an effort to be transparent and accountable to our stakeholders, WaterAid Canada discloses the following information:

Privacy Policy
Complaints Policy


Directors are not compensated for activities performed in their capacity on the Board of Directors. Should a Director, or a company they have interest in, be compensated for goods or services they provide in another role, details on the purpose and amount of compensation will be provided here.

General details on employee compensation, and other information disclosed in our annual T3010 Charity Return can be found our Canada Revenue Agency page.

WaterAid Canada Charitable registration #: 119288934 RR0001