Contact us

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Please enter your enquiry and we'll get back to you as soon as we can. Or check our  – you may find the information you're interested in there.

Want to call us?

To speak to someone in our Supporter Care team, please contact us on 1300 858 022.

To make a donation, please call 1300 858 022.

Where to find us

Level 9, 176 Wellington Parade
East Melbourne
VIC 3002
Australia

WaterAid wishes to acknowledge the Traditional Owners of the land our Melbourne office is located on, the peoples of the Kulin Nations. We wish to acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Our promise to you

We couldn't do the work we do without you, which is why we value your trust so highly.

See the promise we make to all our supporters >

We are a member of the Australian Charities and Not-for-profit Commission (ACNC) and the Public Fundraising Regulatory Association (PFRA). We have a demonstrated commitment to the Fundraising Institute of Australia’s Principles and Standards of Fundraising Practice. We’ve also made our own fundraising promise to you, which you can read here. >

Read our complete complaints policy (PDF) >