Contact us

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Want to call us?

To speak to someone in our Supporter Care team, please contact us on 1300 858 022.

To make a donation, please call 1300 858 022.

Where to find us

3 Albert Coates Lane
VIC 3000

WaterAid wishes to acknowledge the Traditional Owners of the land our Melbourne office is located on, the peoples of the Kulin Nations. We wish to acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Our promise to you

We couldn't do the work we do without you, which is why we value your trust so highly.

See the promise we make to all our supporters >

We are a member of the Australian Charities and Not-for-profit Commission (ACNC) and the Public Fundraising Regulatory Association (PFRA). We have a demonstrated commitment to the Fundraising Institute of Australia’s Principles and Standards of Fundraising Practice. We’ve also made our own fundraising promise to you, which you can read here. >

We are committed to upholding the highest standard of excellence in all we do. We value your feedback to help us improve. Want to know more about how you can provide feedback, or make a complaint if needed? Read our complete complaints policy (PDF) >