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Please enter your enquiry and we'll get back to you as soon as we can. Or check our  – you may find the information you're interested in there.

If you would like to find out more or wish to stop receiving communications from WaterAid about the difference your support makes, please contact our Supporter Care team on 1300 858 022 or [email protected] and they will be happy to help.

WaterAid and WaterAid Trading will use your data to communicate with you in the ways you have agreed to, and in accordance with our Privacy Policy. WaterAid is committed to safeguarding your privacy and keeping your personal information secure. For full details, see our Privacy Policy at


Want to call us?

To speak to someone in our Supporter Care team, please contact us on 1300 858 022.

To make a donation, please call 1300 858 022.

Where to find us

Level 9, 176 Wellington Parade
East Melbourne
VIC 3002

Our promise to you

We couldn't do the work we do without you, which is why we value your trust so highly.

See the promise we make to all our supporters >

We are a member of the Australian Charities and Not-for-profit Commission (ACNC) and the Public Fundraising Regulatory Association (PFRA). We have a demonstrated commitment to the Fundraising Institute of Australia’s Principles and Standards of Fundraising Practice. We’ve also made our own fundraising promise to you, which you can read here. >

Read our complete complaints policy (PDF) >