Our pledge to you

We couldn't do the work we do without you, which is why we value your trust so highly. It's also why, when you make the decision to support us, we make this promise to you:

1. We’ll use your donations to transform lives in the best way we can. 69% is spent enabling people to transform their lives with safe water, decent toilets and good hygiene, 22% is spent on fundraising and 9% is spent on accountability and administration costs (which include bank fees and regulatory costs).
2. We’ll respect your privacy. We’ll never share your details with any other organisation or charity for their use.
3. You can choose how often we contact you. Just call our Supporter Hotline on 1300 858 022 to let us know what you prefer.
4. We’ll use your support to help deliver lasting solutions, not short-term fixes.
5. We’ll share stories of the people you help.
6. Together, we won’t stop until clean water, decent toilets and good hygiene are a normal part of everyday life for everyone, everywhere

We’re committed to the highest standards in fundraising practice. We’re an active member of the Australian Charities and Not-for-profit Commission (ACNC) and the Public Fundraising Regulatory Association (PFRA) and are fully compliant with their standards. We are also committed to the Fundraising Institute of Australia’s Principles and Standards of Fundraising Practice.

We’re also dedicated to working as openly and transparently as possible, so you can be sure your donation will make a lasting difference.

WaterAid Australia places accountability at the forefront of our work. We are an active member of the Australian Council for International Development (ACFID) making us a signatory to their Code of Conduct, which perscribes to the highest standards of development practice.

Find out more in the accreditation section below or let us know how we’re doing by contacting us >