Thanks for taking an interest in our work.
We very much appreciate that these are extremely difficult and concerning times. We do wish everyone the very best of health and safety over the coming weeks.
Wherever possible our staff are working from home, and our donation processing centre is following social distancing measures to ensure staff safety in the workplace.
As there are also currently some delays with the postal service, it may take us a bit longer to process a donation or reply to an enquiry. Thank you so much for bearing with us.
You may be able to find the information you’re looking for in our frequently asked questions – so please do check this.
Thank you so much for your kind support and understanding, and please do stay safe.
If you still need to get in touch, please fill out the form below.
Want to call us?
To speak to someone in our Supporter Care team, please call us on 020 7793 4594.
To make a donation, please call 0300 123 4341.
Please note calls to these lines are recorded for training purposes and to ensure our high standards are maintained.
To speak to a particular member of staff, please call our Reception team on 020 7793 4500 during office hours.
Want to write to us?
Our postal address is:
20 Canada Square
Our promise to you
We couldn't do the work we do without you, which is why we value your trust so highly.
We are registered with the Fundraising Regulator and are committed to the highest standards in fundraising practice. We aim to adhere to their Code of Fundraising Practice and to the Institute of Fundraising's Code of Fundraising.
Please contact [email protected] to report fraudulent activity.