Contact us

Our phone lines are currently down – apologies!

Please do send us an email via the form below and we’ll get back to you as soon as we can.

Thank you.


Thanks for taking an interest in our work.

We very much appreciate that these are extremely difficult and concerning times. We do wish everyone the very best of health and safety over the coming weeks.

Our office is now closed, and our teams are doing their very best to work remotely for the time being. 

As our resources are quite stretched it may take us a little while to get back to you, so thank you very much for your patience.

You may be able to find the information you’re looking for in our  – so please do check this.

Thank you so much for your support and understanding, and please do stay safe.

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If you still need to get in touch, please fill out the form below. 


If you would like to find out more or wish to stop receiving communications from WaterAid about the difference your support makes, please call our Supporter Care team on 020 7793 4594 and they will be happy to help.

WaterAid and WaterAid Trading will use your personal details to communicate with you in the ways you have agreed to, and as explained in our Privacy Policy. We may use the information you share with us and background information about you that we obtain from publicly available sources to carry out analysis (sometimes using suppliers) to tailor our communications to be more appropriate and relevant to your interests. You can withdraw your consent at any time. To change your preferences, or request to stop receiving communications please contact us on 0207 793 4594 or at [email protected]. For full details, including information about your privacy rights, see our Privacy Policy at

Want to call us?

To speak to someone in our Supporter Care team, please call us on 020 7793 4594.

To make a donation, please call 0300 123 4341.

Please note calls to these lines are recorded for training purposes and to ensure our high standards are maintained.

To speak to a particular member of staff, please call our Reception team on 020 7793 4500 during office hours.

Where to find us

47-49 Durham Street
SE11 5JD

Our promise to you

We couldn't do the work we do without you, which is why we value your trust so highly.

See the promise we make to all our supporters >

We are registered with the Fundraising Regulator and are committed to the highest standards in fundraising practice. We aim to adhere to their Code of Fundraising Practice and to the Institute of Fundraising's Code of Fundraising.

Read our complete complaints policy (PDF) >

Please contact [email protected] to report fraudulent activity.