We couldn't do the work we do without you, which is why we value your trust so highly. It's also why, when you make the decision to support us, we make this promise to you:

  1. We’ll use your donations in the best way possible. For every £1 you give, 77p is spent enabling people to transform their lives with clean water, decent toilets and good hygiene, and 23p is spent on fundraising*
  2. We’ll respect your privacy. We will never share your details with any other organisation or charity for commercial or fundraising purposes.
  3. You can choose how often we contact you. Just call our Supporter Care team on 020 7793 4594 to let us know what you prefer.
  4. We’ll use your support to help deliver lasting solutions, not short-term fixes.
  5. We’ll share stories of the people you help.
  6. Together, we won’t stop until clean water, decent toilets and good hygiene are a normal part of everyday life for everyone, everywhere.

*as of 16/17 WaterAid annual report.

 

We’re committed to the highest standards in fundraising practice. We’re a member of the Institute of Fundraising and the Fundraising Regulator and adhere to their Code of Fundraising Practice.

We’re also dedicated to working as openly and transparently as possible, so you can be sure your donation will make a lasting difference.

WaterAid is registered with Fundraising Regulator

 

Let us know how we’re doing. Contact us >

We’re run by a team of talented and experienced individuals, committed to changing normal for everyone, everywhere.

It’s important that we understand and protect people in vulnerable circumstances, including those who might want to support us.

We work with three telephone fundraising agencies, so we can talk to you about our work and plan for the future.

Our annual reports

Our annual report details our achievements in the last year – and the incredible difference your support is making to people around the world, like Bernadette and her son Josy.

Bernadette teaching her son Josy the importance of handwashing in Madagascar. WaterAid/Kate Holt

Ready to make a difference? Just £2 a month can help change someone's life.

Get involved, your way

Join an event, fundraise with friends or find your own way to transform lives.

Give an unforgettable gift

We've got the perfect presents for every occasion in our Shop for Life.