Volunteer with the Community and Events team

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Time commitment:
7–14 hours per week
3 months, with potential to extend
Hybrid/remote location:
Some office (Canary Wharf) and on-site work
Closing date:
WaterAid/ Brendan Foster

About the role

Develop your skills while helping the Community and Events team provide excellent stewardship to WaterAid supporters.

Please note: this is a voluntary role, with travel expenses to/from the WaterAid office in Canary Wharf and in-person events covered.

Responsibilities include:

  • proactively calling event participants to thank them for signing up to events and providing them with fundraising support;
  • providing excellent supporter care to all event participants to ensure they reach their fundraising targets and build a deeper engagement with WaterAid;
  • responding to participant enquiries and managing event inboxes;
  • managing event Facebook and Strava groups, including developing content plans and posting across platforms;
  • updating our CRM (customer relationship management) database, as and when relevant;
  • working as part of a team, potentially with other volunteers, and sharing responsibilities;
  • supporting at in-person events on occasion (evenings and weekends);
  • supporting the Senior Events Fundraising Officer witth logistics and/or planning for WaterAid’s presence at events;
  • researching and sourcing event materials and event prizes.

This role also has the possibility to extend to assist with other events and wider team activities.

Download the full role description (PDF)

Who we're looking for

This is a supporter-facing role, which will suit someone who:

  • wants to gain experience of supporter stewardship and engagement;
  • has excellent interpersonal skills, with the ability to inspire supporters and communicate the difference their support makes;
  • has strong written and verbal communication skills, with an excellent telephone manner;
  • is able to work both independently and as part of a team;
  • has endless enthusiasm, energy, and a positive approach to their work!

How to apply

Email your CV, along with a cover letter detailing why you think you're suitable for this role (both no longer than one page) to Megan Elworthy, Events Fundraising Officer: [email protected]. Please also indicate when you'd be able to start, and how many hours you're able to volunteer per week.

We'll consider applications on a rolling basis.

If you're from a country outside the UK, you'll need to check whether your visa allows you to volunteer. We advise that you contact the UK Borders and Immigration Agency to find out. WaterAid is not able to sponsor volunteer visas.